You could also get the keyboard serviced by a PC technician, replace it under warranty, or buy yourself a new keyboard. ![]() If all signs indicate a hardware issue with the Esc key, use a keycap puller to remove the key and inspect the mechanical switch or the membrane underneath for damage. If you use a laptop device, connect an external keyboard to test whether Windows responds to the ESC key. Connect the keyboard to a different computer and check if the same problem occurs.Open the On-Screen Keyboard in Windows (via Start menu > All apps > Accessibility), perform an action that involves the ESC key (e.g., exiting a full-screen application), and check if it works. ![]() Load an online keyboard testing tool like, press the ESC key, and check if it registers. ![]() Here are several ways to help you determine if that is the case. If none of the fixes above help fix the ESC key, the problem is likely hardware-related.
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